Coming Soon - New Website, New .Bank Domain
We are upgrading our website and we are excited to soon have a new, more user-friendly website with the added benefit of enhanced security utilizing Extended Validation SSL Certificates that allow for the highest level of protection in website encryption. This upgrade allows our website to function across all devices including smartphones and tablets while providing a great user experience with the same content that would be available when viewing our website from your home computer.
Security is top priority at NSSB and that’s why we are moving our website to a more secure, verified top-level domain at www.nssb.bank. The new .bank domain extension has a more complex verification and registration process than other widely available domains like .com.
For your protection, you will no longer be able to access the bank’s website using an out of date browser once we have moved to the new .bank domain in January 2017. If you are a Windows XP user, you will need to update your operating system. Once our new website is live, if you are unable to view our site and your screen is blank, then that is an indication that your browser or operating system will need to be updated. If you have questions regarding your current operating system, need assistance upgrading your personal computer, or would like more information about the .bank system requirements, please call our E-Banking Department at (765) 676-5100.
Chip Debit Card Information
Q: What is EMV?
A: EMV stands for Europay, MasterCard®, and Visa®. Chip cards, Smart Chip cards, and EMV cards are different names used to describe the same security technology.
Q: What does the chip do?
A: The chip provides an enhanced level of security. It enables more secure processing by producing a one-time use code for each transaction completed at a chip-enabled terminal. This makes it difficult to create a counterfeit EMV chip card.
Q: When will I receive my new chip card?
A: Chip cards will be issued for new debit card requests, expired/reissued cards, and for events which require us to change your debit card number. The chip cards have a new card design. If you would like to receive a chip card before your current card expiration date, you can request one by calling 765-676-5100.
Q: Where can I use my new chip card?
A: You can use your chip card anywhere that Visa® is accepted.
If a merchant does not have a chip-enabled terminal, you can continue to swipe your card.
If a merchant has a chip-enabled terminal:
- Insert your card into the terminal with the chip facing up.
- Keep the card in the terminal throughout the transaction and follow the prompts on the screen.
- Remove your card when prompted and take your receipt.
Q: Will I be required to use my PIN number?
A: PIN transactions depend on the capabilities and set up of the terminal, both methods (signature or PIN) will still be used.
Q: What if I don’t know my PIN?
A: To request a PIN reminder, please call 765-676-5100.
Q: What should I do with my old Visa® debit card?
A: Once you activate your new chip card, please cut up and destroy your existing card for security reasons.
Q: Will chip cards prevent all fraud from happening?
A: Chip cards provide an additional layer of security when they are used at chip-enabled terminals; however, there are still ways fraud can be committed with a chip card.